Frequently Asked Questions
pkom's answers to all
your questions are right here
On this page you will find detailed answers in English covering slots, withdrawals, bonuses, mobile gaming, and account security.
Whether you are new to pkom or an experienced player, all kinds of questions come to mind. Which payment method can I use to withdraw? How do bonuses work? Will the mobile experience be good? Our support team receives these questions every day. Below are 25 questions and answers organized into five categories — the ones Bangladeshi players ask most often. If you still cannot find your answer, reach out via our 24/7 live chat.
🎰 Slots Section
Slot Games
Free spins are a feature where you get to spin the slot reels without placing a bet from your own balance. They are usually activated when a specific scatter symbol lands in three or more positions. Winnings from free spins may be added as bonus balance, so it is a good idea to read the relevant terms and conditions first.
Yes, many slot games at pkom are available in demo or free-play mode. In this mode you can use virtual credits to get familiar with the game's features, paylines, and bonus rounds. However, winnings in demo mode cannot be withdrawn as real money — you need to log in to a real account for that.
In a progressive jackpot, a small portion of every bet placed by every player is added to a central pool. The more people play, the larger the prize grows. When a lucky player hits the specific combination, they win the entire accumulated prize, and then the pool resets back to zero. This creates the potential for much larger wins compared to regular slots.
RTP (Return to Player) is the theoretical percentage a game is expected to return to players over the long term. For example, a 96% RTP means that on average ৳96 is expected to come back for every ৳100 wagered. However, this is an average across millions of spins — in any given session you may win more or less. RTP is not a guarantee of individual results; it only describes the game's average behavior.
High-volatility slots pay out less frequently, but when they do the amounts tend to be larger. Low-volatility slots deliver smaller wins more often, which helps keep your balance steadier. If you want to enjoy longer sessions, choosing low volatility may be the wiser move; if you are aiming for bigger prizes and can be patient, high volatility is worth trying.
💸 Withdrawal Section
Withdrawal Questions
Withdrawals at pkom are generally completed within 5 to 30 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. If the request shows as "processing," wait a little; if it takes more than 30 minutes, contact live chat.
Yes, pkom's payment system is active 24 hours a day, 7 days a week. Whether it is night or Friday, the withdrawal process stays the same and should complete within 5 to 30 minutes. Requests can be made at any time according to Bangladesh Standard Time (BST, UTC+6).
Winnings from a bonus must meet the wagering requirement before they can be withdrawn. For pkom's welcome bonus, you need to wager 10 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must complete a total of ৳20,000 in wagers before withdrawing. Once the requirement is met, the winnings move to your main balance and can then be withdrawn.
The minimum withdrawal amount at pkom is ৳1,000. This limit is the same across all four methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your balance exceeds this amount and that any required wagering conditions (if you have a bonus) have been met.
Rocket is Dutch-Bangla Bank's mobile banking service. However, you do not need to hold a DBBL bank account directly — simply opening an account through the Rocket mobile app or by dialling *322# is enough to make deposits and withdrawals at pkom.
🔒 Security Section
Account Security
Your OTP (One-Time Password) and mobile banking PIN are completely personal information. Sharing them with anyone — even someone claiming to be "pkom support" — can instantly empty your account and mobile balance. pkom's real support team never asks for an OTP, password, or PIN. Any request for this information is an attempt at fraud.
Change your password immediately and update your mobile banking PIN as well. Then notify pkom's 24/7 live chat or send an email to [email protected]. The support team will review your account activity and take the necessary steps. Responding quickly is the best way to limit any potential damage.
pkom uses SSL encryption, which keeps your login details, transaction information, and personal data protected from third parties. When accessing the site, if you see "https" and a padlock icon in your browser, the connection is secure. You can find full details on how we collect and use your data on the privacy policy page.
Scammers often create fake sites using similar names and designs. Always check that the correct URL — pkom.lat — is shown in your browser's address bar. Instead of clicking on suspicious links, type the address directly into your browser. Be cautious of sites offering unusual bonuses or asking for your information without requiring a login.
Use a password of at least 12 characters that mixes uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). Do not use your own name, date of birth, or any easily guessable words. Do not reuse a password from another site at pkom — keep a separate password for each site.
📱 Mobile Section
Playing on Mobile
Yes, you can add a pkom shortcut to your mobile home screen without installing a separate app. On Android, open the site in Chrome, tap the menu icon, and select "Add to Home Screen." On iOS, open the site in Safari, tap the share icon, and select "Add to Home Screen." After that, tapping the icon opens the site just like an app.
pkom's platform runs smoothly on all modern Android and iOS smartphones and tablets. The best experience is found on Chrome, Firefox, and Safari browsers. Games load faster on phones with 2 GB of RAM or more. On very old or low-memory devices, some graphics-heavy games may run slowly.
First, clear your browser's cache and cookies. On Android Chrome, go to the three-dot menu and select "History → Clear browsing data"; on iOS Safari, go to Settings → Safari → "Clear History and Website Data." Then reload the site. Switching your internet connection from mobile data to Wi-Fi may also improve speed.
If the connection drops, most games save the session on the server. When you reconnect, the game resumes from where it left off. If the connection cuts out during a slot spin, the result is typically determined on the server and you can see it once you log back in. For specific game behavior, read that game's rules or ask in live chat.
Yes, mobile and desktop are equivalent in terms of security. pkom's SSL encryption works the same way across all devices. However, avoid using public Wi-Fi (cafés, bus stations). Playing on your own mobile data or a trusted home network is the safest option.
🎁 Bonus Section
Bonuses & Offers
A bonus can be cancelled if the wagering requirement has not yet started. However, once wagering has begun or bets have been placed using the bonus, cancellation becomes more complicated. Contact pkom's live chat support for the exact cancellation process — they can advise you correctly based on the current state of your account.
Slot game wagers generally count in full toward the wagering requirement. Some live casino games, table games, or sports bets may contribute partially or not at all. The exact list is in pkom's bonus terms and conditions. It is a good habit to read these details before using a bonus.
No. The welcome bonus can only be claimed once per player. A 200% bonus on the first deposit is offered up to a maximum of ৳5,000. Attempting to claim the bonus by opening a second account is a violation of the rules and risks having both accounts cancelled. Check the promotions page regularly for future offers.
At pkom, wagering is calculated on the bonus amount only, not on the deposit. Say you deposit ৳1,000 and receive a ৳2,000 bonus — your total balance is ৳3,000. The wagering requirement is calculated on the bonus only: ৳2,000 × 10 = ৳20,000. Once that amount has been wagered, winnings earned from the bonus become withdrawable.
pkom's welcome bonus is 200%, up to a maximum of ৳5,000. Two examples: if you deposit ৳1,000 you receive a ৳2,000 bonus — total balance will be ৳3,000. If you deposit ৳6,000, the 200% would come to ৳12,000, but because the maximum is ৳5,000 you receive ৳5,000 in bonus — total balance will be ৳11,000.
Still have questions?
We are always ready
Our expert support team is available 24 hours a day, 7 days a week in both Bengali and English. Connect instantly via live chat or send us an email.
Live Chat
24/7 Instant Support
Email
Log in to pkom
Secure login — SSL encrypted