pkom Terms and Conditions

In this terms and conditions document, "pkom", "we", or "platform" refers to pkom's online casino and sports betting service, operated at https://pkom.lat. "User", "you", or "member" refers to any person who is registered on or browsing this platform.

"Service" refers to all gaming, betting, promotional, and support features provided through pkom. "Account" refers to each registered member's personal profile, through which they access all features of the platform.

These terms are written in Bengali and apply to users in Bangladesh. In the event of any dispute or ambiguity, the Bengali version shall be considered final.

You can access all services on pkom by having a valid account. All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information may result in the account being suspended or permanently closed.

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• Account login credentials (username and password) must be kept completely confidential and must not be shared with any third party.
• If you suspect any unauthorized use, you must notify the pkom support team immediately.
• Transferring or selling an account to another person is strictly prohibited.
• The registered member is fully responsible for all activity that takes place on their account.

pkom may conduct identity verification when required. Withdrawals may be temporarily suspended until this process is completed.

pkom's services are open only to individuals aged 21 and above. Registration and use of the service by minors is strictly prohibited.

By completing registration, you confirm that:

• You are 21 years of age or older.
• You are using this service voluntarily and with full judgment.
• Online gaming is not legally restricted from your location.
• You are not on any self-declared or mandatory gaming exclusion list.

pkom currently supports transactions through the following mobile financial services: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank.

Deposit Terms and Conditions:

• The minimum deposit amount for each payment method is ৳100 (one hundred taka).
• Deposits are generally credited to the account instantly.
• You must ensure the correct amount and correct reference number are used when making a deposit.
• pkom is not responsible for transactions made with incorrect information.

Withdrawal Terms and Conditions:

• The minimum withdrawal amount for each payment method is ৳1,000 (one thousand taka).
• Withdrawal requests are generally processed within 5–30 minutes.
• Account identity verification must be completed before withdrawals can be made.
• The withdrawal method must match the deposit method used.
• Withdrawal requests may be temporarily held for review in cases of suspicious activity.

pkom reserves the right to request additional verification for any transaction it considers suspicious. If fraudulent or unlawful transactions are identified, the relevant funds may be seized.

pkom offers various promotional offers, including a welcome bonus. All bonuses are provided under the following terms and conditions:

Welcome Bonus:

• A 200% bonus on the first deposit, up to a maximum of ৳5,000.
• For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000. Or depositing ৳6,000 gives a ৳5,000 bonus (maximum limit), making the total balance ৳11,000.
• Wagering requirement: you must place bets totalling 10 times the bonus amount.
• Wagering is calculated on the bonus amount only, not the deposit amount. Example: ৳2,000 bonus × 10 = ৳20,000 must be wagered before bonus winnings can be withdrawn.
• Bonus funds cannot be withdrawn before the wagering requirement is met.

General Bonus Terms:

• Each bonus offer has its own validity period; unused bonuses are automatically cancelled when the period expires.
• Claiming multiple bonuses at the same time may not be permitted.
• Attempting to abuse bonuses or collect them through fraudulent means may result in the account being closed and the bonus being forfeited.
• pkom reserves the right to change or cancel any bonus offer without prior notice.
• VIP members receive weekly cashback at the Bronze, Silver, and Gold tiers.

All games on pkom follow technical standards to ensure accurate and fair outcomes. All games offered on the platform are operated by third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi.

• Game outcomes are entirely random and not predetermined.
• Results displayed due to a technical error may be considered void.
• Participation in the same game or bet from multiple accounts is prohibited.
• Using any external software, bots, or automated methods to operate games is strictly prohibited.
• In any game-related dispute, pkom's server logs will be treated as the final evidence.

The rules of the designated market apply when placing bets in the sports betting section. If an event is cancelled or abandoned, the funds for the relevant bet will be refunded.

The following activities are strictly prohibited on the pkom platform:

• Money laundering or transacting with illegal funds.
• Attempting to collect bonuses through fraudulent means, such as claiming bonuses from multiple accounts.
• Attempting to access or use another member's account.
• Attempting to breach or hack the platform's security systems.
• Intentionally exploiting any bug or error in the gaming software.
• Threatening, harassing, or behaving indecently toward other members.
• Participating in games using bots or automated scripts.

If any of the above violations are detected, pkom may close the relevant account without notice, seize funds, and take legal action if necessary.

pkom places the highest importance on protecting the privacy of users' personal information. Data collected during registration is used only for the purposes of providing services, verifying identity, and ensuring security.

• All data is kept secure using SSL encryption.
• Personal information is not transferred to third parties except where required by law.
• Payment information is stored securely in encrypted format.

For more details, please read our Privacy Policy page.

pkom believes that gaming is a form of entertainment, not a source of income. We encourage all members to enjoy games responsibly.

• Users can set their own daily, weekly, or monthly deposit limits.
• There is an option to temporarily pause the account for a set period if needed.
• Through the self-exclusion option, you can take a break from gaming for a set period or permanently.
• If problematic gaming behavior is identified, please contact the pkom support team.

To learn more about responsible gaming, visit the Responsible Gaming page.

pkom may suspend or permanently close an account in the following circumstances:

• Violation of any clause in these terms and conditions.
• Detection of fraudulent or suspicious activity.
• Suspicion of money laundering.
• Account inactivity (prior notice will be sent in cases of prolonged inactivity).
• At the user's own request.

In cases of voluntary account closure, any remaining valid funds will be returned, however bonuses where wagering requirements have not been met are non-refundable.

pkom accepts no liability in the following cases:

• Loss caused by the user's internet connection being interrupted.
• Game disruption caused by technical issues on the part of a third-party game provider.
• Loss caused by problems with the user's own device or software.
• Loss arising from transactions made through unauthorized third parties.
• Service disruption caused by force majeure events such as natural disasters or server infrastructure issues.

pkom's total liability shall in no circumstances exceed the amount of the original deposit related to the incident in question.

pkom reserves the right to amend these terms and conditions at any time. Users will be notified as far in advance as possible of any significant changes.

• Continued use of the platform after any changes will be considered as acceptance of the new terms.
• Updated terms will be published on this page with the date of the change noted.
• If a user objects to any change, they may request to close their account.

If you have any questions or disputes regarding these terms, please contact our support team:

• Live Chat: 24/7 support in Bengali and English.
• Email: [email protected]

For dispute resolution, an attempt is first made to reach a solution through discussion. If discussion does not resolve the matter, the parties may adopt an alternative dispute resolution method by mutual agreement.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.