Your Privacy Is Our Responsibility
This policy provides a full account of how your personal information is collected, stored, and kept secure on the pkom platform.
This Privacy Policy ("Policy") applies to all users of the pkom platform. By using pkom's website or services, you are considered to have agreed to the terms of this Policy. We treat the security of your personal information as our highest priority and keep every transaction and piece of data secure through SSL encryption technology. Please read this Policy carefully — if you have any questions, contact our support team.
What Information We Collect
pkom collects certain types of personal information to operate its services smoothly. This information may be collected directly from you or automatically from your device.
1.1 Registration and Account Information
- Your full name and date of birth (for age verification).
- Mobile number and email address.
- Password (always stored in encrypted form).
- Documents required for identity verification (KYC).
1.2 Financial Information
- Transaction history (deposit and withdrawal amounts and dates).
- Mobile banking number (bKash, Nagad, Rocket, or Upay).
- Other relevant details related to your payment method.
1.3 Technical Information
- IP address and device identifier information.
- Browser type, operating system, and device model.
- Session duration and navigation history on the site.
- Information collected through cookies and similar tracking technologies.
1.4 Communication Information
- Messages sent via live chat or email.
- Details of complaints or support requests.
Purpose of Using Information
pkom uses collected information only for specific and lawful purposes. We never sell your information to third parties or share it for unauthorised purposes.
- Account Management: To create, verify, and maintain your account.
- Financial Transaction Processing: To complete deposit and withdrawal requests.
- Identity Verification (KYC): To prevent fraud and confirm the age and identity of users.
- Security: To detect and prevent suspicious activity.
- Service Improvement: To analyse user experience and improve the platform.
- Support: To resolve your questions and issues.
- Responsible Gaming: To detect unusual betting behaviour and provide assistance.
- Marketing Communications: To send relevant offers and updates where you have given your consent.
Data Storage and Protection
pkom follows industry-standard technologies and practices to protect your personal information. All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption technology.
3.1 Technical Security Measures
- All sensitive information is stored in encrypted form.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are active to prevent unauthorised access.
- Passwords are never stored in plain form — a hashed format is always used.
3.2 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and for security purposes. Once that period ends, the information is securely deleted or anonymised.
Sharing Information with Third Parties
pkom does not sell your personal information to any third party. However, information may be shared in the limited circumstances listed below:
4.1 Authorised Third Parties
- Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or Upay.
- Technology Service Providers: Partners who assist in operating the platform and have signed confidentiality agreements.
- Authorities: To comply with legal obligations or by court order.
- Fraud Prevention: To relevant authorities investigating fraudulent activity.
4.2 Limitations on Sharing
Information shared with third parties will be used only for the specified purpose. These partners are contractually bound to comply with pkom's privacy standards. Your personal information is never shared with advertisers or unrelated companies.
Cookies and Tracking Technologies
pkom uses cookies and similar technologies to improve the functionality of its platform and personalise your experience.
5.1 Types of Cookies
- Essential Cookies: Required to keep the core functions of the site running — these cannot be disabled.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect information to monitor and improve site performance.
5.2 Cookie Controls
Most cookies can be disabled or deleted through your browser settings. Please note that disabling essential cookies may cause some services on the pkom platform to not function correctly.
Your Rights
pkom believes you should have full control over your own information. To that end, we uphold the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In some cases, you may ask that the processing of your information be limited.
- Right to Data Portability: You may receive your information in a portable format.
- Right to Object: You may object to your information being used for certain purposes.
- Right to Opt Out of Marketing: You may stop promotional communications at any time.
To exercise these rights, contact our support team. We will respond within a reasonable time upon receiving your request.
Protection of Minors
pkom's services are intended only for those aged 21 and above. We do not intentionally collect information from any minor. An age verification process is carried out at the time of account creation.
If we become aware that a minor's information has been collected without our knowledge, that information will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns are welcome to contact us.
International Transfer of Information
pkom's servers and infrastructure may operate internationally. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place at the destination country or infrastructure. We comply with applicable laws and standards regarding data transfers.
Third-party service providers also follow their own privacy policies. However, pkom ensures that they comply with our data protection standards.
Changes to the Policy
pkom reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform or inform you at your registered email address.
Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact pkom's support team. Our team is available 24/7 to assist in both Bengali and English.
This policy was last reviewed in 2026. pkom is committed to fair play and user protection.