Safe & Responsible Gaming — pkom's Commitment
pkom believes that entertainment should always stay within limits. Our responsible gaming tools and guidelines help you ensure a healthy and enjoyable experience.
Why is responsible gaming important?
When online gaming is enjoyed with the right mindset, it is a great source of entertainment. However, when playing turns into an addiction, it can have a negative impact on personal, family, and financial life. pkom always places the wellbeing of its users as the highest priority.
Before you use our platform, while you are playing, and after — we want you to always stay in control. On this page we will explain how to use pkom's responsible gaming features, which signs to watch out for, and where to get help if needed.
Remember — gaming is entertainment, not a source of income. Set your budget before every session and never go beyond that limit.
pkom's Safety Features
Self-Exclusion
If you want to take a temporary or permanent break from the platform, use self-exclusion. Just contact our 24/7 support team to activate this feature.
Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit more than the specified amount — this is a simple way to stay in financial control.
Time-Out Break
A feature to keep your account inactive for a set period — from 24 hours up to several weeks. Taking this break is effective for maintaining mental balance.
Age Verification (21+)
Only those aged 21 or above may open an account and play on pkom. Age is verified at the time of registration and may be requested again at any time.
24/7 Support
Our support team is always ready for any concern or issue. Get help in Bengali via live chat or by email at [email protected] — 24 hours a day, 7 days a week.
Gaming History Review
View your transaction and gaming history at any time. Analyse your own habits and make changes where needed — awareness is the first step toward responsibility.
Warning Signs
When gaming becomes a source of stress instead of enjoyment, ask yourself some questions. If any of the signs below appear, take a break immediately and seek support.
Warning Signs
- Repeatedly wanting to play to recover lost money.
- Spending more than your set budget and taking on debt.
- Hiding your gaming from family or friends, or lying about it.
- Neglecting work, studies, or family responsibilities.
- Feeling restless or irritable when not playing.
- Using gaming as a way to cope with stress or sadness.
Healthy Habits for Responsible Gaming
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1
Set Your Budget First
Decide how much you can spend before you start playing. End the session once you reach that limit.
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2
Stick to Time Limits
Set a maximum time for each session and use an alarm. Long sessions reduce good judgement.
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3
Treat It as Entertainment
Do not think of gaming as a source of income or a way to recover losses. Every bet is the cost of entertainment.
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4
Know Your Mental State
Do not play when you are stressed, tired, or feeling low. Game with a calm and positive mindset.
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5
Take Regular Breaks
Take a break every hour. Drink some water, go for a walk, and spend time with family.
How to Use Protection Tools
Activating Self-Exclusion
To activate self-exclusion, contact us via live chat or at [email protected]. Tell us how long a break you want — all options are available from 24 hours to a permanent ban. Logging into your account will not be possible during the exclusion period.
Setting a Deposit Limit
Set a daily, weekly, or monthly limit through account settings or via the support team. Lowering a limit takes effect immediately; increasing a limit may take some time so that decisions are not made impulsively.
Using the Time-Out Break
A time-out is a temporary break feature — from 1 day up to 6 weeks. During this time you will not be able to place any bets or make deposits. Once the break ends, you can resume playing as normal.
We Are Here When You Need Help
If gaming issues are affecting you or your family, you do not have to face it alone. pkom's support team is ready to help in Bengali via 24/7 live chat and email. Our email address: [email protected]
Age Limit — 21+ Strictly Enforced
pkom is for those aged 21 or above only. Opening an account or gaming by anyone underage is strictly prohibited. We take age verification very seriously.
If there are underage members in your household, make sure they cannot access your login details. Develop habits of using device locks, password protection, and logging out of your account.
Whenever we suspect that a user may be underage, we reserve the right to verify or suspend the account. This is our commitment to protecting children and young people.
Understanding Gaming Addiction
Gaming addiction develops gradually and is often difficult to recognise on your own. A person with an addiction typically keeps convincing themselves that they can stop at any time — but cannot.
The key difference with addiction is — a healthy gamer can easily accept the decision to stop playing, but someone with an addiction cannot. If you or someone close to you is in this situation, seeking help without delay is the wise thing to do.
pkom's support team never judges. We will help guide you on the right path while keeping your privacy fully protected.
Guidelines for Families
Are you concerned about a family member's online gaming? There are signs that family can observe from the outside — such as hiding money, lying, spending hours on screen, or avoiding family events.
In this situation, speak calmly rather than taking a confrontational approach. If you contact pkom, we will not share account-specific information but can offer general advice.
Remember — addiction is a mental health issue, not a character weakness. Empathy and support are the most effective steps.
Play Safe, Enjoy Responsibly
Enjoy entertainment on pkom — responsibly. Visit our games, FAQ, or support page.